Billing FAQ
My card was declined
Stripe retries a failed renewal, and your plan stays active for 7 days while it does. Update your card in Settings → Billing → Billing portal → Open portal before then. If the payment still has not gone through after 7 days, your account moves to Free limits — nothing is deleted, and paying restores the plan.
At checkout, a declined card simply means the subscription was not created. Try another card, or InstaPay if you are in Egypt.
My trial ended sooner than expected
The trial ends early if the card is removed or expires during it — the subscription is cancelled rather than charged. Check Settings → Billing for the card on file. The trial also runs fourteen days from the day you subscribed, not from the first time you used a paid feature. See Your free trial.
I upgraded but nothing changed
After a card payment, Stripe usually confirms it to Quorum within seconds. Refresh Settings → Plan & usage after a minute or two. You will not be charged twice.
If it still has not changed, or if the page says You are subscribed to … but currently have … limits, message the team with the date you paid.
For InstaPay, the plan starts when the transfer is Approved, usually within one working day. See Pay with InstaPay.
I think I was charged twice
Check Billing history in Settings → Billing — every charge is listed with its invoice. A charge when changing plan is usually a prorated difference, not a second subscription. If two full charges really do appear for the same period, message the team.
I need an invoice with my institution's details
For card payments, open Settings → Billing → Billing portal → Open portal and add your institution's name, billing address and VAT details. They appear on invoices from then on; Download invoice gets the PDF. For InstaPay, ask the team with the transfer reference.
My plan says "Complimentary"
The Quorum team granted it. It does not renew or expire on its own, and there is nothing to pay.
Can my university pay instead of me?
Not directly — plans belong to one account. Pay with a university card, or get an invoice in the university's name as above.