Chat with the Quorum team
The round Message Quorum button in the bottom corner of every dashboard page opens a chat with the Quorum team. It reaches a person, not a bot.
Open the chat
- Choose Message Quorum in the bottom corner.
- Write your message and choose Send.
Your conversation is kept, so you can close the panel and come back to it — the earlier messages and any replies are still there.
Response times
We usually reply within a day. The chat is not for something that has to be fixed in the next five minutes of a lecture — for that, use When a check-in fails and fix the record by hand afterwards.
Help the first reply be useful
Include what the team will need to find the thing you are talking about:
- The group name —
CS101 - Data Structures - The session — its title and date, for anything about attendance
- The student's university ID, not just their name
- The exact message on screen, copied if you can
- For billing, the date you paid, or the InstaPay transfer reference
"Session on 24 September in CS101, students got QR code is invalid or expired from about 10:05" gets a real answer on the first reply. "Attendance is broken" gets a question back.
Chat or feedback?
Use the chat when you need an answer or something fixed on your account. Use Send feedback for ideas, bug reports and anything you want the product team to consider — it is tracked and you are told when it is reviewed.